Terms of Service

Effective Date: January 1, 2026. These Terms of Service govern your use of the MUNESA online store at munesa.vipshopbuy.com and every purchase you make through it. By browsing the site, creating an account, or placing an order, you agree to be bound by these Terms.

MUNESA is a women's fashion label built around quiet luxury, low-saturation tones, refined fabrics, and minimal cuts. These Terms apply to all visitors and customers, wherever you are located. If you do not agree with any part of them, please do not use the site.

Please read these Terms together with our Privacy Policy and any other policy published on the site. We may update these Terms from time to time as explained in the Changes to These Terms section below.

Eligibility to Use the Services

You must be at least the age of majority in your place of residence to use this site or place an order. By using the services, you confirm that you meet this requirement and that the information you provide is accurate and current.

If you are below the required age, you may use the site only with the involvement and consent of a parent or legal guardian. You also confirm that you are not barred from using the services under any applicable law.

We provide this site for personal, non-commercial use only. Commercial resale of MUNESA products without our written consent is not permitted, and we may refuse service to anyone at any time for a lawful reason.

Online Store Terms

We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household, or per order at our sole discretion. Such limits may apply to orders placed under the same account, payment method, or address.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store. You agree to update your account details promptly, including your email address and payment information, so that we can complete your transactions.

If we change or cancel an order, we will attempt to notify you by contacting the email address provided when the order was made. Prices and availability are subject to change without notice, and we may discontinue any product at any time.

Product Information

MUNESA offers five core categories: Tops, Bottoms, Skirts, Dresses, and Sets. We work to describe each item accurately, including its fabric composition, care instructions, and styling notes. Colors are presented as faithfully as possible, but the shade you see may vary with your screen and its settings.

Our pieces are designed around low-saturation palettes, premium fabrics, and minimal cuts. Natural materials may carry slight variations in texture, weave, or tone, and these variations are not defects. Measurements are taken by hand and may differ slightly from the item you receive.

Product Sizing

A size guide is available on every product page to help you choose the right fit. Our garments follow standard sizing, but silhouettes differ between Tops, Bottoms, Skirts, Dresses, and Sets, so please review the measurements for each item. When you are between two sizes, we generally suggest sizing up for a relaxed fit.

If a garment does not fit as expected, you may return it under the conditions set out in the Returns, Exchanges and Refunds section below. Fit preferences are personal, and we cannot guarantee that any particular size will suit every body type.

Product Availability

All products are subject to availability, and items may sell out without notice. A product shown on the site is not a guarantee that it is in stock. If an item you ordered becomes unavailable after payment, we will contact you and offer a suitable alternative or cancel that part of the order.

If we cancel an item because it is out of stock, we will refund the amount paid for it to your original payment method. Limited editions, seasonal drops, and restocks are offered while supplies last.

Prices

All prices on the site are shown in US dollars (USD) and exclude taxes, customs duties, and import charges unless stated otherwise at checkout. We may change prices at any time without notice. The price that applies to your order is the one displayed when you place it.

Shipping charges are shown at checkout. Orders of $79 or more qualify for free standard shipping, while orders below $79 are subject to a flat shipping rate. Price changes never affect orders that have already been confirmed.

Obvious Pricing or Listing Errors

Despite our best efforts, products may occasionally be listed with an incorrect price or inaccurate information because of a typographical error, a data feed issue, or a system fault. We reserve the right to correct such errors and to cancel any order placed at an incorrect price.

If we cancel your order for this reason, we will notify you and refund any amount charged in full. We are not obliged to honor a price that is obviously wrong, even after an order confirmation has been sent. Where possible, we will help you find an alternative at the correct price.

Promotions and Discount Codes

We may offer promotions, discount codes, seasonal sales, or bundle offers from time to time. These offers are valid for a limited period, cannot be combined unless stated, and may be changed or withdrawn at any time. Unless we specify otherwise, only one promotional code may be used per order.

Discount codes have no cash value, are not transferable, and cannot be applied to orders that have already been placed. If an order that used a code is returned, the refund reflects the discounted amount actually paid. Abuse of promotions may lead to order cancellation or account suspension.

Orders

When you place an order, you make an offer to buy the items in your cart. Your order is not accepted until we confirm it and payment is authorized. We will send an order confirmation to the email address you provide at checkout.

All orders are subject to verification, stock availability, and payment authorization. We may decline or cancel an order if we suspect fraud, unauthorized activity, or a breach of these Terms. If we cancel an order after payment has been taken, we will issue a full refund.

Order Information

You are responsible for reviewing your order details before submitting them, including the items, sizes, quantities, and delivery address. Once an order is confirmed, changes may not be possible, so please double-check that your shipping details are complete and correct.

If you notice a mistake in your order information, contact us at support@munesa.com as soon as possible and we will try to help. We cannot guarantee that a correction can be made once processing has begun. Incomplete information may delay or prevent delivery.

Order Changes and Cancellations

You may request a change or cancellation before your order enters processing. Because our processing window is short, usually one to three business days, such requests may not always be possible. If your order has already been dispatched, please use the return process instead.

We may cancel an order at any time if an item is unavailable, if there is a pricing error, if payment is not authorized, or if we suspect prohibited or fraudulent activity. Where we cancel an order, we will refund any amount you have paid.

Payment

We accept major credit cards, including Visa, Mastercard, and American Express, along with other mainstream card networks shown at checkout. All transactions are processed in US dollars. Payment must be completed before an order is dispatched.

By submitting payment information, you confirm that you are authorized to use the payment method provided. Card details are handled by our payment service providers and are not stored on our servers. If a payment cannot be completed, we may hold or cancel the order.

Payment Authorization and Security Checks

Before an order is fulfilled, your payment method may be subject to authorization and security checks. These can include verification of your billing address, confirmation of card details, and screening for unusual or high-risk activity. Such checks protect both you and MUNESA.

A temporary authorization hold may appear on your account while an order is verified, and your bank releases it according to its own timelines. We may contact you for additional verification if an order appears unusual. If verification cannot be completed, we may cancel the order and refund any captured amount.

Taxes Customs Duties and Import Charges

Prices on the site are shown in USD and do not include sales tax, value-added tax, customs duties, or import charges, except where such amounts are collected at checkout. What applies to you depends on your billing and shipping location and on local law.

For international orders, customs duties, import taxes, and handling fees may be assessed by your local authorities or the carrier when your parcel arrives. These charges are your responsibility and are not covered by MUNESA. We cannot predict their amount and cannot reimburse fees paid to third parties.

If you refuse a shipment to avoid paying customs charges, the carrier may return or dispose of the parcel, and any refund may be reduced by the costs we incur as a result.

Shipping and Delivery

We ship worldwide, including to the United States, Canada, the United Kingdom, Europe, Australia, New Zealand, Asia, and Latin America. Order processing takes one to three business days after payment is confirmed. Standard shipping then takes approximately seven to fifteen business days, depending on destination and customs clearance.

Orders of $79 or more ship free, while orders below that threshold are charged a flat shipping rate shown at checkout. Delivery timelines are estimates provided by carriers and are not guaranteed. Delays caused by customs, weather, or carrier issues are outside our control.

Delivery Address

Please provide a complete and accurate delivery address at checkout, including the recipient name, street, unit number, city, postal code, and country. Some regions cannot be served by couriers that deliver to P.O. boxes, and a signature may be required on delivery.

If a parcel is returned to us because the address was incorrect or incomplete, or because the recipient did not collect it, a reshipping fee may apply. Contact support@munesa.com if you believe your address needs to be corrected before dispatch.

Tracking

Once your order is dispatched, we will send a shipping confirmation email with a tracking number or tracking link where the carrier supports it. Tracking information can take up to 48 hours to become active after dispatch.

You can use those details to follow your parcel as it moves through the carrier network. If tracking has not updated for several days, or if you believe a parcel is lost, contact support@munesa.com and we will open an inquiry with the carrier.

Risk of Loss and Transfer of Ownership

Risk of loss and title for items purchased from MUNESA pass to you when the item is delivered to the carrier for shipment. This means parcels are shipped at your risk, subject to any rights you have under applicable consumer law.

Where mandatory consumer protection rules give you greater rights, those rules prevail over this section. If a parcel is confirmed lost or damaged in transit, we will work with the carrier and, where appropriate, arrange a replacement or refund under our Returns, Exchanges and Refunds section.

Returns Exchanges and Refunds

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and free of odors, alterations, or damage, with all original tags attached. We recommend trying garments on carefully and keeping the packaging until you are sure you are keeping the item.

To start a return, contact support@munesa.com with your order number and the items you wish to send back. Once we receive and inspect the item, we will notify you of the outcome. Approved refunds are issued to the original payment method within five to ten business days, and bank processing times may add a few extra days.

Return shipping costs are your responsibility unless the item was faulty or the wrong item was sent. Exchanges depend on stock availability, and if your preferred size or color is unavailable, we will process a refund instead.

European Consumer Withdrawal Rights

If you are a consumer resident in the European Union, the European Economic Area, or the United Kingdom, you may have a legal right to withdraw from a distance contract within 14 days of receiving your goods, without giving a reason. Where it applies, this right operates alongside our 30-day return policy.

To exercise your withdrawal right, notify us at support@munesa.com with a clear statement before the 14-day period ends, then return the goods without undue delay and within 14 days of your notice. You bear the direct cost of returning the goods and are liable for any diminished value caused by handling beyond what is necessary to inspect the items.

Faulty or Nonconforming Products

If an item arrives faulty, damaged, or materially different from its description, contact support@munesa.com with your order number and photographs of the issue. We will review the matter and, where appropriate, offer a replacement, a repair, or a full refund, including reasonable return shipping costs.

Nothing in these Terms limits your statutory rights as a consumer. Claims for faulty or nonconforming goods may be submitted within the periods required by your local law, and we ask that you report any issue promptly so that we can resolve it quickly.

Customer Accounts

You may create an account to manage your orders, addresses, and preferences. You are responsible for keeping your login details confidential and for all activity that occurs under your account. Please notify us immediately if you suspect unauthorized access.

We may suspend or close an account if we reasonably believe it has been used fraudulently or in breach of these Terms. Account information must be accurate and kept up to date, and you may request deletion of your account at any time by writing to support@munesa.com.

Electronic Communications

By using the site, you consent to receive electronic communications from us, including order confirmations, shipping notifications, and service messages. These messages are sent to the email address linked to your account or order and are necessary for the operation of the services.

We may also send marketing emails when you have opted in. You can withdraw that consent at any time through the unsubscribe link in any marketing email or by contacting support@munesa.com. Withdrawing marketing consent does not stop transactional messages about your orders.

Reviews and User Content

You may be able to submit reviews, photographs, comments, or other content. By submitting content, you confirm that it is your own, that it is accurate, and that it does not infringe the rights of any third party. You grant MUNESA a non-exclusive, worldwide, royalty-free license to use, display, and adapt your content in connection with our store and marketing.

We do not guarantee that any review will be published, and we may edit or remove content that is unlawful, misleading, offensive, or unrelated to the products. We do not create or alter reviews to change their meaning, and we will not publish reviews that appear to be incentivized or misleading.

Intellectual Property

All content on this site, including text, product descriptions, photographs, graphics, logos, and page designs, is owned by MUNESA or its licensors and is protected by intellectual property laws. The MUNESA name and marks may not be used without our prior written permission.

You may view, download, and print pages for your personal, non-commercial use only. You may not reproduce, distribute, modify, scrape, or otherwise exploit any part of the site without our written consent, and unauthorized use may result in legal action.

Third-Party Tools and Services

We rely on third-party providers to operate our store, including a SaaS website platform that hosts the site and processes orders, as well as payment processors, carriers, and email services. These providers receive only the information needed to perform their functions.

We are not responsible for the acts or omissions of third-party providers, although we choose them carefully. If a provider fails or is interrupted, we may pause parts of the store or adjust delivery timelines, and we will make reasonable efforts to keep you informed.

Third-Party Links

Our site may contain links to third-party websites, services, or resources that we do not control. Such links are provided for convenience only and do not imply endorsement. We are not responsible for the content, terms, or privacy practices of any third-party site.

Please review the terms and policies of any third-party site you visit. Any dealings you have with third parties are solely between you and them, and we are not liable for any loss or damage arising from those dealings.

Website Availability

We aim to keep the site available at all times, but we do not guarantee uninterrupted or error-free access. The site may be temporarily unavailable because of maintenance, updates, security measures, or factors outside our control, including failures of the hosting platform or network operators.

We may modify, suspend, or discontinue any part of the store without notice. Orders that have already been confirmed will be honored or refunded in line with these Terms. We are not liable for inconvenience or loss caused by temporary unavailability of the site.

Prohibited Conduct

You agree not to use the site for any unlawful purpose or in any way that could damage, disable, or impair it. Prohibited conduct includes hacking, introducing viruses or malicious code, scraping data, automating purchases, placing fraudulent orders, or interfering with security features.

You must not impersonate any person, misrepresent your identity, or use false payment or contact information. You may not resell MUNESA products as a business without our written consent. We may investigate any violation, suspend access to the site, and take legal action where appropriate.

Disclaimer of Warranties

The services and products are provided on an as available and as is basis, except where the law requires otherwise. We do not warrant that the site will be uninterrupted, timely, secure, or free of errors, or that every product description or color is entirely accurate.

To the fullest extent permitted by law, MUNESA disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. Nothing in these Terms excludes or limits any warranty or right that cannot be excluded under applicable consumer law.

Limitation of Liability

To the maximum extent permitted by law, MUNESA shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption, arising from your use of the site or any product purchased through it.

Our total liability for any claim connected with the services or a product will not exceed the amount you actually paid for the product giving rise to the claim. These limits do not apply to liability that cannot be limited by law, including liability for death or personal injury caused by negligence, or for fraud.

Indemnification

You agree to indemnify and hold harmless MUNESA, its team members, service providers, and partners from any claims, losses, liabilities, and reasonable legal costs arising from your breach of these Terms, your misuse of the site, or your violation of any law or third-party right.

This obligation covers content you submit and any activity conducted under your account. We will notify you of any such claim and may participate in its defense, and you agree to cooperate reasonably with us in that defense.

Privacy

We collect and process personal data to operate the store, fulfill orders, prevent fraud, and improve our services, as described in our Privacy Policy. The data we collect may include your name, contact details, shipping address, order history, and payment-related information handled by our processors.

By using the site, you consent to that processing. Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal data, and requests can be sent to support@munesa.com.

Changes to These Terms

We may revise these Terms at any time by publishing an updated version on this page. The version in effect when you place an order governs that order, and material changes will be reflected in a new effective date.

Your continued use of the site after changes take effect means you accept the revised Terms. If you do not agree with the changes, you should stop using the site. We encourage you to review this page periodically.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will stay in full force and effect.

The invalidity of one provision does not affect the others. Where possible, an invalid provision will be replaced by a valid one that reflects the original intent of the parties.

No Waiver

Our failure to enforce any right or provision of these Terms does not amount to a waiver of that right or provision. A waiver is effective only if given in writing by MUNESA and applies only to the specific instance described.

No single waiver will be treated as a continuing waiver of the same or any other obligation. All rights and remedies available to us are cumulative and not exclusive of any other rights or remedies.

Assignment

We may assign, transfer, or delegate our rights and obligations under these Terms, in whole or in part, without your consent, including in connection with a merger, acquisition, or sale of assets. You may not assign your rights or obligations under these Terms without our prior written consent.

Any attempted assignment in violation of this section is void. These Terms bind the parties and benefit their permitted successors and assigns.

Governing Law

These Terms are governed by the laws of the People's Republic of China, without regard to conflict-of-law rules. If you are a consumer resident in a jurisdiction with mandatory consumer protection rules, those rules continue to apply to you and prevail over this section where they conflict.

Nothing here deprives you of the protection of the mandatory laws of the country in which you normally live. Our choice of law does not limit any statutory rights you hold as a consumer.

Dispute Resolution

Most concerns can be resolved quickly by contacting support@munesa.com. If we cannot settle a dispute informally, it will be submitted to the competent courts of the People's Republic of China, unless mandatory local law gives you the right to bring proceedings in your country of residence.

Consumers in the European Union and the United Kingdom keep the right to bring claims before the courts of their home jurisdictions. Nothing in these Terms prevents either party from seeking interim relief or using any mandatory dispute resolution scheme available under local law.

Entire Agreement

These Terms, together with our Privacy Policy and any policies referenced here, form the entire agreement between you and MUNESA regarding the services and supersede any earlier agreements or understandings.

If a conflict exists between these Terms and another policy, these Terms prevail in relation to your use of the site and your purchases, unless a policy expressly states otherwise. Headings are for convenience only and do not affect interpretation.

Contact Information

If you have questions about these Terms of Service, your order, or any of our policies, contact us at support@munesa.com. We aim to respond to inquiries within one to three business days.

MUNESA operates the online store at munesa.vipshopbuy.com. For customer service, returns, and legal notices, please use the email address above and include your order number where relevant.