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Shipping Policy
Shipping at MUNESA
We want your MUNESA pieces to reach you quickly, safely and with complete clarity about when they will arrive. This page sets out everything you need to know about how we ship, how long delivery takes, and how to track your order.
Free Shipping Over $79
Shipping is free on all orders over $79. Orders below that threshold are charged a flat rate calculated at checkout based on your destination.
Processing Time
Orders are processed within 1 to 3 business days. You will receive a confirmation email as soon as your order is placed, and a second email with tracking information once your parcel has left our warehouse. Orders placed on weekends or public holidays are processed on the next business day.
Delivery Timeframes
Standard delivery typically takes 7 to 15 business days depending on your location. Remote areas may take slightly longer. These estimates begin from the date of dispatch, not the date of order.
Where We Ship
MUNESA ships worldwide. We deliver across the United States, Canada, the United Kingdom, Europe, Australia, New Zealand, and most of Asia and Latin America. If your country is not available at checkout, please contact us and we will look into it for you.
Tracking Your Order
Once your order ships you will receive a tracking number by email. Tracking updates can take 24 to 48 hours to appear after dispatch, as carriers need time to scan parcels into their network. If tracking has not updated within 5 business days, please contact us and we will investigate with the carrier.
Customs, Duties and Taxes
Orders shipped outside the United States may be subject to import duties or taxes levied by your local customs authority. These charges are the responsibility of the recipient and are not included in your order total. We are unable to predict or control these amounts, and we recommend checking with your local customs office if you have concerns.
Incorrect Addresses
Please double-check your shipping address at checkout. If you notice an error, contact us as soon as possible -- we can usually update the address before dispatch. Once an order has shipped, we are unable to redirect it.
Lost or Delayed Parcels
If your parcel appears lost or has been delayed well beyond the estimated window, contact us at support@munesa.com with your order number. We will work with the carrier to resolve the issue and, where appropriate, arrange a replacement or refund.
Questions
Our team is happy to help with any shipping question. Email support@munesa.com and we will get back to you as quickly as we can.